Returns Policy

Tokyo Organic would like you to be satisfied with your purchase on our Website.

Please note that our products purchased via the Website are non-returnable/non-refundable.

We are unable to accept any online returns for products purchased at our physical shop or through any of our online or offline retail partners.

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which are non-refundable. Once your order has been shipped, refund is not allowed.

For any refund and return queries, you may contact our friendly customer services team.

Damaged or Defective Products

When your Order arrives, please inspect the product(s) for any damage or defects. It is normal for the shipping package to show a slight dent in the packaging as long as the product is intact. However, if you think a product in your shipment is damaged or defective, please contact our customer service for assistance. We only accept return or refund if the products sent by HQ are already damaged and not caused by the courier handling.

For returns/refunds of damaged or defective Products, your original shipping and handling charges will not be refunded, but you may choose

1. to receive a refund for the damaged or defective Product(s) via mode of payment you had utilized when placing the relevant Order,
2. or for a replacement for the damaged or defective Product(s) to be shipped to you free of charge.

For any questions regarding our returns policy, you can contact our customer services for further assistant.