FAQs - Tokyo Organic

Tokyo Organic




Postage fee is depending on the weight of the parcel. Standard postage fee is RM8 (SM) and RM18 (SS). (Standard Postage fee may change from time to time if there is an increase in courier service rate)
The courier services used by HQ are Pos Laju, DHL and Pgeon. You may choose your preferred courier service of these 3 options.
Once your order has been placed, it will be processed the next day. Your parcel will be sent to the courier service center within 1-3 working days (excluding Saturday, Sunday and Public Holiday).
After placing your order, you will receive a web confirmation and also an email confirmation
Log in, then to go to the “Order History” section (located on the left frame). You will see all your fresh.com orders along with their status and tracking numbers. If you are already logged in, click on “Your Account” (located on the top frame), then click on “Order History.”
If you are located outside of Malaysia, the only option we currently offer is by purchasing manually from us as the rates charged by the courier for each country change frequently. Kindly contact our customer service for assistance.


Tokyo Organic products are free of SLS/SLES, parabens, no mineral oil, synthetic dyes and also no content of harmful chemicals. So it is safe to use and will not leave any side effects on skin if used for a long time.
Tokyo Organic products are suitable for all skin types, especially dry skin.
Yes, because we used only natural and organic based ingredients. It does not contain any harmful chemical content.
Tokyo Organic products are safe to use as early as 12 years old and above.
Yes, it is suitable for both genders, men and women.

Our products does not contain harmful skin whitening substances such as mercury, hydroquinone and so on, however Tokyo Organic products are able to help in brightening skin safely and naturally because they have safe ingredients such as Vitamin C & Arbutin.

No. You still need to apply sunblock/sunscreen to protect the skin from harmful UV rays because Tokyo Organic products do not contain UV Protection.

With consistent use, Tokyo Organic products can help in fading the freckles however it is recommended to apply sunblock/sunscreen in order to stop UV radiation from causing new freckles. It takes time to fade the freckles and depends on how the product is applied. A consistent application will show effects as early as 6 months of use.

HQ has not released any travel/trial set at the moment.

FREE sample of our New Sunscreen!

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